Sales Training Learn About Micro Expressions in Washington DC
Micro expressions are defined as brief, involuntary expressions which are shown on your face based on what you are feeling at that moment in time. Micro expressions occur unconsciously and even when someone is trying to hide what they are feeling or when someone doesn't know exactly what they are feeling. A micro expression lasts for less than 1/10th of a second.
All of our micro expressions show in each of the seven universal emotions:
Many mistakes we make in business are from a lack of information or due to a wrong interpretation of someone's message. You might believe that your business partner is smiling in agreement but actually they are showing contempt.
Your clients express micro expressions as well. For instance, if you are able to read your clients' micro expressions you are putting your company in a much better position to understand your clients' needs.
And what happens when you are able to understand your clients' needs? Sales and improved service. By recognizing micro expressions, you can accommodate your clients' needs accordingly which will help your business improve.
Body Language Clues in Our Washington DC Sales Micro Expressions Training
Everyone can benefit from learning how to read micro expressions. Learning how to read micro expressions will improve your abilities in the workplace and, with the training, you will be able to implement the skills learned throughout your life.
By being able to read micro expressions you will able to:
Gain the upper hand in business negotiations
Identify up to 80% of the lies that you hear on a daily basis
Establish happier and more authentic relationships
Micro expressions and body language are also intertwined. By being able to read micro expressions you are much better equipped to read body language. Being able to understand and read both micro expressions and body language will give you a huge advantage in business.
All of these clues frequently represent negative body language:
- Hands on Hips
- Feet pointed toward the exit while standing
- Looking down the nose
- Frowning & not smiling
- Facing away and continuing with what you are doing
- Walking slowly, dragging feet or shuffling
- Head down ignoring the other person
- Lack of eye contact
- Mumbling or high pitch voice tone
- Slouching; sitting or standing in slovenly manner
- Weak or dominant handshake
- Crossed or folded arms, legs
- Fiddling with hair, clothes, items
- Fidgeting, sniffing, chewing, or giggling
- Hands in pockets
- Talking too much, not listening
Call Us for Workshops on Micro Expressions and Body Language in the D.C. Metro Area
70% of what we say is unspoken! In business when you develop an understanding of body language, you are better able to serve the client. By being able to read micro expressions and body language you are giving yourself the tools necessary to better understand the customer/client. Understanding leads to better service, and better service leads to more success.
Lastly, negative body language causes companies to lose millions of dollars a year in revenue. So make sure that you're not only reading the body language and micro expressions of your customers/clients, but you are also taking a look at your employees as well.
Training for Success has been serving & presenting custom workshops for clients on six continents since 1988. For more information on sales, customer service and body language courses in Washington, D.C. visit us at www.SalesTrainingAndDevelopment.com.