Customer Service Training Programs in Washington DC that Will Keep Your Clients Coming Back
Solutions to Dealing With Difficult Customers Results in Stellar Customer Service near Washington DC
For more information on customer service training and throughout Washington DC Maryland, and Northern Virginia area call (877) 464-5215 or e-mail us at Info@WashingtonSalesTraining.com
Training For Success customer service workshops are industry-specific and designed to meet your organization’s specific ambitions, targets and approach.
Customer Service Training that is Customized for Your Business in Washington D.C., Virginia, or Maryland
- Role-playing activities support the material and ensure that every customer service technique fits your representatives’ individual traits and qualities
- Personalized customer service training consultations tailored to help in developing resolutions that appease demanding customers fast and meet their needs
- Individual attention is provided due to small class sizes
- Customer service approaches used in the Washington DC marketplace
Customer Service Training Techniques Guaranteed to Turn Complaints Into Compliments
1. Half-Day Seminar – A.N.A.W.A.R.D.-Winning Customer Service
2. Full-Day Seminar – The Art of Turning Challenge into Cheers
INTENSIVE 1/2 DAY SEMINAR: A.N.A.W.A.R.D.-WINNING CUSTOMER SERVICE
This program ensures that your customer service representatives use tried and true customer service techniques that will give them the tools to quickly gain control of the conversation and solve stressful circumstances.
Your customer services reps will learn:
- Proven rapport building methods to forge stable customer service connections
- How to make a good first impression and get the customer’s attention in a matter of seconds
- Four groups of questions to generate trust and bring out your customers individual needs
- The one fundamental approach to manage the objection of any difficult customer
- Eight steps to disclose the concealed excuses that prevent a customer from dismissing any issues
- Four-part technique to highlight how the customer benefits from your solution over that of the competition
- Seven solutions that will make the customer happy
- Role-playing activities will reinforce these approaches and help them become habitual
COMPREHENSIVE FULL DAY SEMINAR: THE ART OF TURNING CHALLENGES INTO CHEERS
The customer service workshop gives your team the expertise needed to improve the level of satisfaction in your clients, regardless of your employees’ experience level. It includes all of the perks listed above.
Additionally, customer service reps will learn:
- How to increase constructive word of mouth regardless of the situation
- Four steps to coach representatives on how to explain solutions and perks instead of issues
- How to turn criticisms into an opportunity to gain new repeat customers
- Three methods that guarantee that your customer service reps are better listeners.
- Reasons that a customer protests and how to utilize that info
- Understanding nonverbal communication and the true meaning behind the spoken word
- Seven exercises to manage the most prevalent objections and protests that help customer service representatives attain all of their potential
- And much more!
Customer Service Training that is Customized for Your Business in Washington DC, Virginia, or Maryland
Every customer service program is uniquely designed to your business, your trade and your employees.. Additionally, all of our customer service workshops integrate the customer service skills and tools used by your best representatives. Customer service seminars can be presented at a location of your choice, or at the Washington, D.C. Sales and Customer Service Training Center.